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For phone orders or questions, Customer Care can be reached at:
- 1 (866) 367.5384
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| For Express Delivery, add $10.00 to Ground Shipping Cost. |
* FREE SHIPPING applies only to ground service within the continental US. This offer may expire at any time without prior notice.
** FREE LEVI'S SOCKS offer is not good with any other offers. If any order qualifies for another offer, you will automatically receive the offer with the higher price threshold.
AMERICANBLUEJEANS.COM is not currently shipping products to ANY international destinations. Please MAKE NOTE of this policy before finalizing your order.
Our postal address is
American Blue Jeans
979 Market St.
San Francisco, CA 94103
We can be reached via e-mail at customercare@americanbluejeans.com
or you can reach us by telephone at (415) 252-2929.
For each visitor to our Web page, our Web server automatically recognizes only the consumer's domain name, but not the e-mail address (where possible).
We collect the domain name and e-mail address (where possible) of visitors to our Web page, the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations.
The information we collect is used to improve the content of our web page, used to notify consumers about updates to our Web site, and is not shared with other organizations for commercial purposes.
With respect to cookies: We do not use cookies to store visitors preferences or any other information on the visitors personal computer.
If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the above address.
If you supply us with your postal address on-line you will only receive the information for which you provided us your address.
Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line. Please provide us with your name and phone number. With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our web site periodically. Customers may prevent their information from being used for purposes other than those for which it was originally collected by calling us at the number provided above.
Upon request we offer visitors the ability to have inaccuracies corrected in contact information. Consumers can have this information corrected by sending us e-mail at the above address.
With respect to security: We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site, We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.
If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number.
American Blue Jeans
Attn: Returns Department
487 Stevenson St.
San Francisco, CA 94103
Return Terms
1. ALL returns and exchanges must be made within 30 days of the original purchase date, no exceptions. If a return is attempted after 30 days, American Blue Jeans will not accept delivery of the merchandise and may charge the customer for shipping costs to return the package.
2. All items must be returned with the original tags attached.
3. Under no circumstances will washed or worn products be accepted for return.
4. With all returns, the amount refunded will be equal to the original purchase price of the item(s) plus sales tax if applicable.
* For questions about our return policies, please call Customer Care at 1(866)367-5384.
Return Instructions
1. Detach the Return Form and Return Label sections of the invoice sheet. Fill out the Return Form with the appropriate Reason and Method codes.
* For returns, the original credit card will be credited.
2. Pack the items and the completed Return Form in the original shipment
packaging.
4. Pack your return securely in the original package if possible. Be sure to include the Return Form. Attach the shipping label that was provided with your original order. If you do not have your original packing slip, please include the following information with your return: bill-to name, address and phone number; ship-to name, address and phone number; order number; reason for return; and requested exchange items (if applicable). Please mail all returns and exchanges to:
American Blue Jeans
Attn: Returns Department
487 Stevenson St.
San Francisco, CA 94103
American Blue Jeans recommends that all returns and exchanges be sent via a traceable carrier such as USPS, UPS or FedEx. American Blue Jeans assumes no responsibility for packages not received if sent via a non-traceable carrier. We cannot accept C.O.D. deliveries, please make sure all returns and exchanges are prepaid.
Return Status
Upon receipt of your return, it usually takes one to two weeks to process. After being processed, a credit will be issued to the credit card used for the initial purchase. Please be aware that is takes between 1-2 billing cycles for the credit to appear on your credit card statement.